Frequently Asked Questions
Everything you need to know about your Polar-Recovery experience.
What is the average shipping time for my order?
We offer standard shipping which typically takes 3 to 7 business days, and express shipping which arrives within 1 to 3 business days depending on your location.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and in their original packaging with tags attached.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for our recovery-wear collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Polar-Recovery is committed to ethical fashion. We use high-quality, eco-friendly fabrics designed for durability and comfort while minimizing our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.